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Order Cancellation Policy

At Chiefs Jacket, delivering a positive customer experience is one of our top priorities. We understand that plans can change, and you may occasionally need to cancel an order after completing your purchase. Furthermore, to ensure complete clarity and make the process straightforward, we have outlined our order cancellation policy in a simple and transparent manner. As an online fashion retailer, we believe in keeping our customers well-informed while addressing cancellation requests in a timely and professional manner. Moreover, please review the order cancellation policy below to understand the applicable terms and guidelines.

Timeframe for Cancellation Requests:

At Chiefs Jacket, if you need to cancel an order, we recommend contacting us as soon as possible after your purchase is completed. In most cases, cancellation requests can only be accepted within 24 hours of the order confirmation email being sent. Once an order moves into the processing or dispatch stage, it can no longer be cancelled. If that happens, you will need to wait until the item is delivered and then follow our return procedure.

To request a cancellation within the eligible timeframe, simply email us at contact@chiefsjacket.com and include your order number and the reason for your cancellation request. Our team works diligently to review and process requests promptly, helping ensure a convenient and customer-friendly shopping experience.

Orders You Cannot Cancel:

Once an order moves forward in our fulfillment process, it can no longer be cancelled. At Chiefs Jacket, this includes any order that has already been packed, dispatched, or handed over to the delivery service. In such cases, cancellation is not possible under any condition.

Please be aware that personalized or made-to-order products cannot be cancelled after production has started, as they are crafted specifically for each customer’s request.

However, depending on the situation, you may still be eligible to request a return or exchange under our Return Policy once the item has been delivered.

To prevent any issues, we strongly advise reviewing all order details carefully before confirming your purchase. Also, keep in mind that cancellation requests are only accepted within 24 hours of order confirmation and will not be processed after that time.

How Do We Approve Cancellations?

We carefully handle each cancellation request to ensure customers receive a fair and hassle-free experience at Chiefs Jacket. If you decide to cancel your order, you can get in touch with us at contact@chiefsjacket.com. After your request is received, our support team will review your order details to check its cancellation eligibility.

Orders that have not entered processing or shipping and are requested for cancellation within 24 hours of the confirmation email are generally approved. Once the cancellation is confirmed, you will be notified via email.

If an order has already been processed or shipped, it cannot be cancelled at that stage.

Refund Policy Upon Cancellation:

At Chiefs Jacket, if a cancellation is made within 24 hours, a 35% processing and handling fee will be applied to the total order amount. Furthermore, after this deduction, the remaining balance will be refunded to your original payment method within 5–7 business days, depending on standard banking procedures.

In some cases, it may take up to 5–10 business days for the refund to appear in your account. If the amount still does not show within this period, we recommend checking with your bank first, as processing times can vary. You are also welcome to contact our customer support team for further assistance if needed.

Contact Support:

If you need any help with cancelling your order, feel free to reach out to our support team at contact@chiefsjacket.com. We’re always here to assist you and make the process as easy as possible.

Thank you for choosing Chiefs Jacket. We truly appreciate your trust and the opportunity to serve your fashion needs.

  1. Website Name: Chiefs Jacket

  2. Website URL: https://chiefsjacket.com/ 

  3. Email: contact@chiefsjacket.com

  4. Phone: +17124523556

  5. Contact Us: Here

  6. USA Address: 739 Devonshire Drive Donna, TX 78537, United States


Customer Service Opening Hours:

  • Monday – Friday: 9:00am – 6:00pm

  • Response Time: Within one day (Monday–Sunday)