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Return and Refund Policy

Customer satisfaction is Chiefs Jacket's top priority. Moreover, as an online fashion house, we strive to provide high-quality jackets, outerwear, and fashion outfits that meet your expectations. For some reason, if you are not completely satisfied with your purchase, our Return & Refund Policy is designed to make the process simple, transparent, and hassle-free. This is what helps us build a stronger and more trustworthy relationship with our beloved customers. Furthermore, if you are not happy with your purchase, you can request a return or exchange. The request is only accepted for eligible items within the specified return period, provided the products are unused, unworn, and in their original condition. 

At Chiefs Jacket, once your returned item is received and inspected, we will process the approved refund or exchange as quickly as possible. Our goal is to ensure a smooth, hassle-free shopping experience while maintaining fair policies for both customers and our business. Moreover, we encourage you to review the complete Return & Refund Policy below to understand eligibility requirements, return procedures, refund timelines, and important details regarding exchanges and others. 

  1. Eligibility for Returns:

At Chiefs Jackets, we want you to shop with confidence. Here at our fashion house, all returned items are subject to inspection before Chiefs Jackets approves a refund or exchange.

  • To qualify for a return, the product must be in the same condition as when you received it. It should not have been worn, used, or washed, and all original tags and packaging must be included.  

  • Return requests must be submitted within the applicable return period, which is 30 days of delivery. Furthermore, your request must be accompanied by proof of purchase, such as an order confirmation or receipt. 

  • Kindly note that damaged, altered, or customized products after delivery may not qualify for a return. 

  1. Return Request Steps:

Not completely happy with your purchase? No problem! We're here to help. You can return your item easily through our easy return request process. 

  • To initiate a return at Chiefs Jacket, please contact our customer support team at contact@chiefsjacket.com with your order number, proof of purchase, and a clear reason for the return. 

  • Once your request is reviewed and approved, we will provide detailed return instructions, including the return shipping address. 

  • Customers are responsible for securely packaging the item to prevent damage during transit. 

  • After we receive and inspect the returned product, we will notify you of the approval or rejection of your return request. 

  • We recommend using a trackable shipping service to ensure safe and timely delivery of returned items.

  1. Issues with Damaged or Incorrect Items:

At Chiefs Jackets, we carefully check every order before shipping to avoid any issues. But anyway, if you receive a damaged, defective, or incorrect purchase, please contact us immediately using our Contact Us page or our official email. Customers should report the issue within the specified time frame, along with clear photos of the product and packaging as proof. 

Once your claim is reviewed and approved by our team, we will offer a replacement, an exchange, or a refund, depending on the situation and product availability. The Chiefs Jacket covers issues caused by our error, including wrong size, design, or faulty items. Thus, our goal is to resolve such problems quickly and ensure you receive exactly what you ordered with full satisfaction.

  1. Items Not Accepted for Returns:

Here at Chiefs Jackets, certain items are not eligible for return to maintain fairness and product quality standards. These include clearance or final sale items, gift cards, and any personalized or custom-made products. Furthermore, items that have been worn, washed, altered, or damaged after delivery cannot be returned or exchanged. We recommend our beloved customers check all product details carefully before placing an order. If you receive a damaged or incorrect item that cannot be returned, please reach out to our support team as soon as possible so we can help resolve the issue.

  1. Refund Timeline & Process:

We are committed to processing all refunds in a fast, fair, and transparent manner to ensure a smooth experience for our customers. Once Chiefs Jacket receives your returned product, our team will carefully check it based on our return standards. After the review is complete, we will inform you whether your refund has been accepted or declined. Moreover, if your refund is approved, the amount will be sent back to your original payment method within 5–7 working days, depending on your bank or payment service provider. 

To avoid any inconvenience, please keep in mind that it may take additional time for the money to reflect in your account. However, in some situations, a partial refund may be issued if the item is not returned in its original condition. 

  1. Exchange Procedure:

Chiefs Jackets offers an easy and customer-friendly exchange policy to ensure you get the right fit and style. If you wish to exchange an item, your request must be made within 30 days after receiving your order. The exchange product should be unused, unworn, and in its original condition with tags and packaging intact. 

Once we receive and inspect the returned item, we will process your exchange as quickly as possible. Customers may be responsible for exchange shipping costs unless the item is defective or incorrect.

  1. Delayed or Missing Refunds:

As an online fashion house, Chiefs Jacket works to ensure all refunds are handled quickly once your returned item has been received and approved. Moreover, if you notice a delay in receiving your refund, please check your bank account or payment method again, as processing times can differ depending on your bank or payment provider. In some cases, it may take a few extra business days for the amount to appear in your account. If the refund still hasn’t arrived within the expected time, we suggest reaching out to your bank or payment service for more information. Furthermore, if you continue facing any issues, our support team is always ready to help you track and resolve your refund.

  1. Order Cancellation Terms:

Chiefs Jacket allows customers to cancel an order if they change their mind after placing it. To request a cancellation, please send an email to contact@chiefsjacket.com along with your order number and the transparent reason for cancellation. Here are more details regarding order cancellation at our fashion house.

  • Cancellation requests must be made within 24 hours of receiving your order confirmation email. Any requests submitted after this 24-hour window will not be accepted.

  • Once your order has been prepared, packed, or dispatched, it can no longer be cancelled under any circumstances.

  • Please also be aware that a 35% handling and processing charge will be deducted from the total amount for any approved cancellations made within the allowed time frame.

  • If your order is no longer eligible for cancellation, you may still return it under our 30-day return policy, provided it meets all return conditions.

  1. Return Shipping Costs & Responsibility:

At Chiefs Jackets, who pays for return shipping depends on why the item is being returned. If you’re returning the product because you changed your mind or want a different size or color, the return shipping cost will be your responsibility. However, if the product arrives damaged, faulty, or incorrect due to an error on our side, we will cover the return shipping or provide a prepaid label when possible.

We also suggest using a trackable delivery method, since we cannot take responsibility for parcels that are lost or not traceable during transit. Please make sure the item is packed securely so it reaches us in good condition. For more details, please review our Shipping and Delivery Policy.

Need Help? Contact Us:

Have any questions about refunds, returns, or exchanges? You can easily reach out to us through our Contact Us page or email us directly. Our support team will be happy to assist you and do their best to resolve your concerns quickly and smoothly.